FAQs

Your Questions Answered

Are you visiting ACC Liverpool as a guest or delegate and have a question? Here you will find those most frequently asked. For all other enquiries, call us on +44 (0)151 475 8888.

Generally you can, but individual conferences may restrict the use of a camera or other recording device and ACC Liverpool will enforce these restrictions on their behalf.

Yes, the auditorium includes 33 accessible bays each with accompanying seat for a personal assistant. There are six accessible toilets throughout the conference and exhibition centre, and four for the auditorium.

Yes. You can leave your bicycle securely in the Liverpool Waterfront Car Park.

We offer free Wi-Fi throughout the venue. Read more here.

We only allow guide dogs and hearing dogs.

ACC Liverpool welcomes members of the public taking photographs of the building and surrounding areas. That said, given the sensitive nature of some events we reserve the right to challenge visitors in order to protect the safety of the general public and visitors to our venues. 

You can use your card in our Galleria coffee shop.

From 1st July 2007, smoking has been banned in all enclosed public spaces.  Anyone found smoking anywhere within the venue will be requested to leave.

The use of electronic cigarettes is prohibited within ACC Liverpool.

For further information about local restaurants and bars around Liverpool please visit our Food and Drink page. Don’t forget to collect your Delegate Card for exclusive offers available across Liverpool city.

If you would like to make a comment, give feedback or have a question, please use the feedback form here.

We have two hotels on site, Jurys Inn and Staybridge Suites. Both offer high standards of accommodation. A selection of hotels offer delegates a discount using our Delegate Card that you can pick up from the Guest Relations desk in the Galleria.

You can find directions for all modes of transport here.

The drop off/pick up point is on Monarch’s Quay, adjacent to the venue. A taxi rank is located on the riverside of the venue. View the map to find the drop off/pick up point. 

We have a Guest Relations desk in the Galleria level. Our Guest Relations team will be able to help you with any general information about the building, events, local area, and help you with any other information you require.

The piazza offers an outdoor area for all ACC Liverpool visitors to use and enjoy. 

If you have a complaint please contact our Guest Relations team in the Galleria or telephone 0151 703 7218. Alternatively you can contact us via our customer feedback form or email us at feedback@accliverpool.com

ACC Liverpool is easily accessible for visitors and their personal assistants. Parking is adjacent to the venue with dedicated accessible spaces and there is ramp and lift access to conference rooms and halls internally. The auditorium features accessible bays and there are accessible toilets. ACC Liverpool also has hearing induction loops available. For more information visit this page.

You can park at the 1,600-space on-site Liverpool Waterfront Car Park, directly adjacent to the venue.  There are 79 accessible spaces in the multi-storey car park, found on each level. Prices for Liverpool Waterfront car park are as follows, but on event days prices may vary.

  • £2 for up to 1 hour
  • £4 for up to 2 hours
  • £6 for up to 5 hours
  • £9 for up to 9 hours
  • £12 for up to 24 hours

Alternative, nearby car parks are shown on this map. 

A Barclays cash machine is situated in the Galleria and does not charge for withdrawals.

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.

Staying

Jurys Inn Liverpool

Jurys Inn Liverpool

Jurys Inn is located directly opposite the venue. Jurys’ spacious and comfortable rooms are available from just £59 room only per night (up to 3 adults sharing). In addition you can find a range of dining options in the stylish bar and restaurant. From hearty meals to something a little lighter, all at a great value price.

Visit website
Hard Days Night Hotel

Hard Days Night Hotel

Welcome to the world’s only Beatles inspired hotel, combining the highest quality facilities in a truly unique environment. Located in the heart of Liverpool’s ‘Beatles Quarter’ offering 110 luxurious individual rooms.

Visit website
Malmaison

Malmaison

Wake up with a view across the Mersey or in the company of football legends? There's a room for everyone. Slinky is most definitely the order of the day. Need a wire to the world wide web, plasma TV, toiletries you'll actually want to take home and showers with super powers... Malmaison Liverpool has 130 slinky rooms and rock'n'roll suites.

Visit website

Eat & Drink

East Z East

East Z East

East Z East, located opposite the venue, is the home of Punjabi cooking. Winner of “Restaurant of the Year 2012” – Juice FM Style Awards. Visit after your event and enjoy cocktails or indulge in a range of dishes.

Visit website
Il Forno

Il Forno

Il Forno is a real slice of Italy situated in the heart of Liverpool and critically acclaimed by “The Times” newspaper as one of the top ten authentic Italian restaurants in the UK.

Visit website
Sapporo Teppanyaki

Sapporo Teppanyaki

Sapporo Teppanyaki is Liverpool’s flagship Japanese restaurant, offering teppanyaki cuisine with a contemporary twist and sushi known for being at its culinary best, all served against a background of stylish Japanese décor.

Visit website

Shopping

City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

Visit website
Liverpool ONE

Liverpool ONE

From high street favourites to high end boutiques Liverpool ONE offers a shopping experience unlike any other. Enjoy dinner on the restaurant lined Leisure Terrace overlooking Chavasse Park or maybe drinks in Browns or WOW Bar.

Visit website
Cavern Walks

Cavern Walks

Nestled in Liverpool’s famous Cavern Quarter, Cavern Walks is home to the city’s largest group of independent retailers, including the famous ‘super-boutique’ Cricket – a favourite of both Liverpool fashionistas and national celebrities.

Visit website

Attractions

City Explorer Liverpool

City Explorer Liverpool

Explore Liverpool’s history, humour and scenery with an open-top bus tour. A knowledgeable tour guide will help you seek out the best bits of the city, providing plenty of fascinating facts to help you understand why Liverpool is the city it is today.

Visit website
The Wheel of Liverpool

The Wheel of Liverpool

Located on site at Echo Arena, the imposing Wheel of Liverpool has 42 fully enclosed and air-conditioned capsules, which offer riders breathtaking views of the city, the Welsh mountains and – of course - the World Heritage Site waterfront.

Visit website
Tate Liverpool

Tate Liverpool

Tate holds the national collection of British art from 1500 to the present day, as well as important pieces of international modern and contemporary art. Liverpool Tate is one of four major Tate galleries which together hold more than 70,000 artworks. Located in Albert Dock, Liverpool Tate is a fascinating attraction and just minutes’ walk from ACC Liverpool.

Visit website